For our client we are looking for a Support Technician

Job description:

We are looking for a technician to work in our customers support team working with Local key user network, globally. The Key responsibilities:

• Provide support to users via functional mailbox and Incident tickets

• Provide application access requests

• Perform pricing uploads in SAP, SAP material and catalogue maintenance.

• Perform bulk uploads and removals from Asset Database

• Perform accepting testing on updates, CRs, patches or testing for resolution of issues

• Collaborate with the LKU network on new hardware and application updates/changes.

• Be the natural contact for end-users regarding questions around the functionality of the system as well as related procedures and routines.

• Responsible for collecting pricing updates from LKU network.

• Ensure that all changes are communicated to the LKU Network.

• Assist in creation of articles for support on processes, procedures, routines, How To’s and informational articles.

• Troubleshoot and resolve system and order issues.

• Ensure country catalogues are maintained current for all TD/BAs

• Provide or assist in reporting requests on as needed basis.

• Attend Monthly Local Key user meetings held by the Global Key User.

Skills and experience:

• A minimum of two years with IT experience preferred.

• Excellent Analytical skills

• Good Microsoft Suite knowledge

• Excellent Excel knowledge.

• English language require

• Demonstrated team player with a high degree of integrity, credibility, and confidentiality.

• Ability to work independently.

• Self-started and driven individual.

Role requirements:

• Basic understanding of End User equipment Asset Management

• Basic understanding of Web Shop functionality

• Ability to maintain inventory, catalogues, materials, pricing, links, and system access.

• Basic troubleshooting skills and issue escalation when needed.

• Maintain team documentation and excel spread sheets – catalogues, masterdata, pricing, logs etc.

• Work in Different SAP environments Acceptance and production

• Work in the SNOW Knowledge Management, Incident and Request Module.

• Participate in monthly Key User Meetings and all other meetings done by the Global Catalogue manager/SCS URS PSKU.

• Provide support during the role out of all EUS products, and maintain updated all documents in the Global Maintenance TeamPlace site.

Start: Asap

Duration: According to agreement

Location: Gothenburg

Work load: 100%

Working language: English

Please, apply directly through our system with

– your updated CV

– your hourly rate (all included)

– name and telephone number to 2 reference persons eWork can contact (we will contact your reference persons first after contact with you)

– information on when you are available to start

– in the Motivation describe why you are suitable for this assignment – refer to earlier assignments, employments, education and personal qualities.

Tagged as: Helpdesk & IT Support

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